Refund policy

All of our boards will be warrantied to be free from defects in material and workmanship for a period of 60 days from the date of receipt. Anything past 60 days will be considered on a case-by-case basis.

All returns require prior authorization. Email sawdust@theboardsmith.com for authorization. Authorized goods for return must be received within 14 days of authorization, in the original packaging, sent insured.

Damages which occur during return shipping will be the responsibility of the customer.

Defective Items

Defects are described as anything which will render the board as unusable such as cracks, splits, or warps. Natural coloration of the wood is not a defect. All defective items will be repaired, replaced or refunded. Defective items accepted for return will be shipped back to us at our expense. Return shipping to the customer will also be at our expense. Returned items must be in the original packaging, sent insured.

Repair, replacement or refund will be at our sole discretion.

Non-defective Items

All non-defective items that are accepted for return will be at our discretion. All non-defective items will be charged a 20% restocking fee. Returned items must be in the original packaging, sent insured. Return shipping costs will be the responsibility of the customer.

Customer Induced Damage

All items with customer induced damage will not be acceptable for returns.

Special Orders

Due to the customer specific nature of special orders, special order boards are not eligible for returns. Exclusions are for damages during shipping or manufacturing defects.

Freight Damages

If a board arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point.

Reports for hidden damages must be made to us immediately after receipt along with a written description of the damages and photos. Claims will be made to the carrier and when the claim is accepted a replacement board will be shipped.

No Right of Withdrawal — Custom-Made Goods (EU/EEA Consumers)

All of our end grain cutting boards and furniture are manufactured individually to order in accordance with specifications selected by the customer, including but not limited to dimensions, wood species, and design features. We do not hold pre-made stock of these products.

Accordingly, pursuant to Article 16(c) of Directive 2011/83/EU on Consumer Rights, the 14-day right of withdrawal applicable to distance contracts does not apply to purchases of our made-to-specification goods. These are goods made to the consumer's specifications and/or clearly personalised within the meaning of that provision.
In accordance with Article 6(1)(k) of Directive 2011/83/EU, we hereby inform you, prior to the conclusion of the contract, that you will not benefit from a right of withdrawal in respect of these goods. This exemption applies from the moment the contract is concluded, irrespective of whether manufacturing has begun.

This clause does not affect your statutory rights and remedies in respect of goods that are defective or not in conformity with the contract under Directive (EU) 2019/771 as implemented in your Member State.