When I decided it was time to ditch plastic cutting boards, I did some research and found The Boardsmith. It took me some time to reconcile myself to the price, but I figured it would be something I’d have for life. It is a beautiful board and I love using it. My major complaint is that there is zero customer service. I ordered the board in late January and was told it would be shipped in mid-March. When the end of March approached and I’d heard nothing about the shipment, but started to get marketing emails from them, I wrote them concerned that maybe the board was supposed to have been delivered, but they did not respond. The board finally came on April 10. When I unpacked it, I followed the directions about using mineral oil and board butter. After my first day of really using it, however, the board seemed to warp. Furthermore, the board was a bit too big to fit into my board storage cabinet (which I’d anticipated) so it was my intention to take off the spacers on the rubber feet, as is suggested on their website, but I found it too difficult to do without possibly damaging the board. So I wrote to them (they have a ‘get in touch’ tab) at [****]. Absolutely no reply. Since then, the board seems to have un-warped for the most part, and I’ve applied more oil. But John certainly doesn’t know that. For a $360 cutting board (plus I also bought a small sidekick board and a care kit), I’d expect at least a quick, reassuring email. I’ve gotten so much better customer service for so many other minor purchases. This is really unfortunate.